Tuesday, June 17, 2008

when FEEDBACK becomes annoying. How do you handle the situation?


Last week we showed a home in Miramar which our client wanted to view.
It was a nice home but, needed some work inside.The client decided to view others on our list.



That night I received a call from the Listing agent who wanted Feedback.
We told the agent what our buyer thought "Thanked Them" and hung up.
I believe Feedback is important to a point.It allows the seller to have an understanding what others think, about their home. Some sellers enjoy the opinions, others get insulted, we`ve all been on both sides of the fence.



On Saturday, we received another call from the same agent once again requesting Feedback, for the same house.
I told the agent for the second time the buyer wasn`t interested in the home.
"Thanked Them" again and hung up.
I thought it was rather odd,maybe the agent forgot they called,who knows, i didn`t really mind.I felt the agent was dong a good job.


Yesterday, guess what happened? We received a call from the Agent asking a 3x time Feedback from a home we`ve already discussed twice before!!


This time I told the agent not to call again in regards to Feedback.Now they were annoying!
The conversation is as follows:
Me: Why are you calling me a third time?


Feedback Agent: My seller wants to know if we can convince the buyer into purchasing our listing!


Me: You`ve called 3x`s whats changed?


Feedback: Nothing, i figure since you`re only the 4th agent to see our home, we`re trying to sway you into showing our home once again!?


Me: For What? The home needs work, the buyer was indifferent to the house, please stop calling me!


Feedback: Please tell the buyer we`ll do anything they want! I`m getting alot of angry telephone calls from the seller.


Me: So why take it out on me?I`m only doing my job which is to show the buyer homes of interest.

It`s becoming a tough market for everyone, sellers want answers, buyers want bargains and the Realtors are attempting like crazy to satisfy all parties involved.
Anyone who thinks our business is easy, guess again!

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